Terms of Service

Totally Mutts provides the following services for dogs:

• Self-Service Dog Wash: Access to professional-grade washing stations, shampoos, conditioners, towels, and drying equipment
• Full-Service Professional Grooming: Complete grooming services including bathing, haircuts, styling, and finishing
• A-La-Carte Services: Individual services such as nail trimming, ear cleaning, teeth brushing, and de-shedding treatments

Service availability, pricing, and offerings are subject to change. Current pricing is available at our facility or by contacting us directly.

• Payment is due at the time of service
• We accept cash, credit cards, and debit cards
• Prices are subject to change without notice
• Additional charges may apply for matted coats, behavioral issues, or special handling requirements
• Tips are appreciated but not required

We understand that schedules change. To respect our groomers' time and accommodate other customers:

• 24-Hour Notice: Please provide at least 24 hours notice when canceling or rescheduling an appointment
• Late Cancellations: Cancellations with less than 24 hours notice may be subject to a cancellation fee
• No-Shows: Failure to show up for a scheduled appointment without notice may result in a no-show fee and may affect future booking privileges

To cancel or reschedule, please call us at (360) 831-6009.

While we take every precaution to ensure the safety and well-being of your pet:

• Grooming procedures, even when performed with care, carry inherent risks
• We are not liable for pre-existing conditions, allergies, or health issues that may be aggravated during grooming
• In the rare event of an injury, we will seek immediate veterinary care and notify you promptly
• You are responsible for disclosing any known health conditions, allergies, or behavioral issues
• Self-service customers are responsible for the safety and supervision of their pets while using our facilities

By using our services, you acknowledge and accept these risks and agree to release Totally Mutts from liability for any injury or damage not caused by gross negligence.

When using our facilities and services, you agree to:

• Treat our staff and other customers with respect and courtesy
• Supervise your pet at all times when using self-service facilities
• Clean up after your pet both inside and outside our facility
• Follow all posted rules and staff instructions
• Not bring aggressive or dangerous animals onto the premises
• Not interfere with the services being provided to other customers

We reserve the right to refuse service to anyone who violates these conduct standards.

All content on this website, including text, graphics, logos, images, and software, is the property of Totally Mutts or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

If you have questions about these Terms of Service, please contact us:

You can also reach us through our Contact Page.