Last Updated: December 2024
Introduction
Totally Mutts Self-Service Dog Wash & Professional Grooming ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services at our Vancouver, WA location.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when booking appointments, contacting us, or using our services, including:
- Name and contact information (email, phone number, address)
- Pet information (name, breed, age, health conditions)
- Appointment and service history
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide and manage grooming services and appointments
- Communicate with you about appointments, promotions, and updates
- Process payments and send invoices
- Improve our website and services
- Respond to your inquiries and provide customer support
- Maintain records for pet care continuity
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our website and providing services (e.g., payment processors, booking systems)
- Legal Requirements: When required by law or to protect our rights, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share your information
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve our website functionality
- Provide relevant content and advertisements
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Totally Mutts Self-Service Dog Wash & Professional Grooming
13714 NE 28th St #17
Vancouver, WA 98682
Phone: (360) 831-6009
You can also reach us through our Contact Page.